We want you to be able to think about your next holiday without any worries. Therefore, book the "Flex Upgrade" as an additioanl service and benefit from maximum flexibility. Read more about it here.
You can find current regulations in the individual countries on our Destination & Visa Information page. Also find the terms and conditions for your trip under Travel conditions.
At SpaDreams all package tours are covered accordingly. Here you can find more information on the EU Directive for package tours.
This wisdom actually applies to any kind of journey, be it near or far. As soon as you leave your familiar home and go to new places, it becomes exciting, different and new. Travel with an open mind to discover the customs and traditions of your destination. Politeness, prudence, healthy restraint and a little preparation for the trip will ensure that you have a wonderful time!
If you find a better price within 14 days after your booking with SpaDreams at the same hotel, resort or package with identical services at another provider at a lower price, then we will refund the difference. You only need to provide us with written proof of the lower price, the services specifically included therein and the actual bookability of the comparable offer. Excluded from the best price guarantee are only flights with daily updated prices and offers that are only accessible to a limited group of people.
The stated duration of each treatment is an approximate figure. The length will be adapted to your body and physical capability, among other things. Treatments are sometimes carried out even if the room is not yet available on the day of arrival or no longer available on the day of departure. Please inquire about a day room (for an additional charge) if necessary. Certain treatments such as gymnastics, yoga and autogenic training always take place in groups, unless otherwise mentioned in the advertisement.
Additional treatments/services (especially for beauty weekends) that are not part of the booked travel service should be reserved in advance if possible, as a booking only on site is not always guaranteed for capacity reasons. Please note that on weekends and holidays there are often no or limited treatments. Please inquire with us in advance.
The results of the initial examination by the licensed spa/spa doctor at the destination will determine which treatments you will be prescribed. Many spas offer complete or complex healing therapies where the treatments prescribed by the doctor are included in the spa price. Follow the recommendations of the spa doctor, beauty farm or wellness center. There is no guarantee of success when participating in a program (healing therapies, wellness, fitness, beauty).
A healing therapy always requires that you have a minimum level of physical resilience. If you have any concerns in this regard, we advise you to have your family doctor confirm that you are fit for a medical or healing therapy. This will determine whether you have a contraindication that precludes the treatment of certain procedures. Please bring all current medical reports that you have with you to the healing therapies. In order to be able to respond to your personal needs when choosing the right hotel, we also urge you to inform us at the time of booking if you have a special physical constitution (e.g. pregnancy, immunodeficiency diseases).
Possible tourist taxes are to be paid on site.
Our tours are generally not suitable for people with reduced mobility. If you are limited in your mobility, please inform us before booking about your restrictions in this regard. We will then select together with you a trip that takes into account your restrictions.
In general, your hotel room will be available for check-in between 2pm and 3pm. In case of late arrival (after 6pm) we recommend you to inform the hotel. Check-out times are usually between 10am and 12pm (noon). Some hotels may have varying check-in/check-out times.
If you are arriving by plane, you can happily forward us your flight details. In some cases this will be necessary to arrange transfers. However, it also helps the hotels prepare for your stay if they know when to expect you, for example, in the case of a late check-in.
If your flight times happen to change, please inform the transfer company or hotel using the contact information provided to you on your SpaDreams voucher. This way they will be able to pick you up at the correct time.
Strict safety standards apply to air traffic in the EU. Some airlines are therefore classified as a risk due to safety deficiencies or are completely banned from operating within the EU. Legislation requires us to be aware of the European Commission's so-called "aviation blacklist", which lists all unsafe airlines. Find the EU's here.
At many hotels SpaDreams offers a private transfer with separate cab from the train station or airport to the hotel. A transfer representative will be waiting for you, in foreign countries usually behind the customs clearance. Please note the sign of our transfer representative with your name, and/or hotel name, and in rare cases, with SpaDreams/Fit Reisen. The drivers will assist you in loading and unloading your luggage. Please double-check that all of your luggage has been loaded into the car or shuttle.
City hotels but also hotels in rural areas can be very noisy, depending on the environment. "Quiet" in the hotel description refers to the geographical location. Especially in larger hotels, you can expect more hustle and bustle and thus also a corresponding noise pollution, for example, by discos, bars or open air restaurants. In southern countries, life takes place outdoors when the weather is nice, including the well-attended temple festivals in Sri Lanka and India. Heating/air conditioning are in many cases centrally operated in the facilities, so operation is then at the discretion of the hotelier. In addition, their operation may be associated with noise.
Since the ideas of comfort are different, SpaDreams has adopted the official hotel classification of the respective country. However, this is not always comparable with the standards for German hotels. Basically, you can only expect the hotel facilities and room furnishings described in the catalog.
As far as short-term construction activities with impairments are reported to us, we will inform you immediately. We will always endeavor to provide you with acceptable solutions in the form of a replacement offer or cancellation free of charge.
We have adopted the room designations specified by the hotel, such as deluxe, superior, etc., in the catalog advertisement to ensure error-free reservations. For example, there may be "deluxe rooms" in a 3-star hotel that are not the same as rooms of that category in a 4- or 5-star hotel. The pictures of the rooms in this catalog and on the SpaDreams homepage are only examples. The amenities of your booked hotel room may vary. If you require a room suitable for disabled guests, please indicate this when making your booking. You are not entitled to a room until we confirm it. Sea or lake view does not mean that a room has a frontal sea or lake view. Rather, this can also be lateral or limited. Single rooms are often double rooms for single use (see hotel descriptions). True single rooms are usually available in limited numbers in hotels and may differ from double rooms in location and amenities. You are entitled to accommodation in the room category confirmed by us. The classification of the rooms is the responsibility of the hotelier. A specific location of the room can be gladly forwarded to the hotel as a non-binding customer request, but not guaranteed.
SAT-TV simply means satellite reception. Which programs can be received depends on which satellite the antenna is pointed at. We can not guarantee that your preferred channels or language will be received.
In many hotels, local and typical cuisine is offered, with breakfast being of rather minor importance in some countries. Half board usually includes breakfast and dinner (buffet, menu or per session). In the case of half board, the service begins with dinner on the day of arrival and ends with breakfast on the day of departure. In the event of a late or night arrival, there will be no proportional reimbursement.
Many hotels offer a Child discount according to catalog advertisement. This always refers to the accommodation and board prices according to the price table when accommodated in the room of the parents. On the programs offered this is not applicable.
The bringing of dogs is partly allowed (notes see respective page). Pre-registration stating the breed/size/weight of the animal is always required. Animals are not allowed in dining rooms/restaurants, common areas, elevators, pool, spa and resort areas, etc. The cost is to be paid on site.
Please note that golf courses can be closed due to weather conditions. Information about green fees and tee times can usually be obtained at the reception of your hotel.
Wellness, bathing and spa departments are occasionally accessible to non-hotel guests for a fee. The use of swimming pool and fitness center is possible in most hotels only during the day at fixed times. A reference in the hotel description to a location of the hotel directly on the beach does not mean that you can swim there directly in the sea/lake. Beaches are almost always public, the cleanliness is the responsibility of the responsible municipality.
If you have any problems or defects, please contact our SpaDreams customer service directly.
You can reach us Mon. - Fri. from 8:00 to 19:00, Sat. from 9:00 to 17:00. Tel. +49 (0)69 40 58 85-0, Fax +49 (0)69 40 58 85-903, E-Mail: info@fitreisen.de
To ensure that you can enjoy your vacation carefree and worry-free, the Foreign Office informs you daily about possible crisis areas. You can find links to your respective foreign travel offices on our Destination & Visa Information page. These links will provide you with the most up-to-date information about your destination, regarding everything from entry requirements to health and security information. These sites are updated daily by the respective governments.
The European Commission is asking travel companies to notify their customers of the following regulation on cash imports and exports: Since June 15, 2007, all persons entering or leaving the EU with cash of 10,000 euros or more must declare this amount to customs. This regulation is based on Regulation (EC) No. 1889/2005, which aims to contribute to the fight against money laundering, terrorism and crime, and to strengthen security and crime prevention at EU level. For more information on this directive can be found here.
Citizens of the EU have the right to seek consular or diplomatic protection from any other EU member state if their home country is not represented by a consulate/embassy in the country of travel.
The times of the early and late season vary and do not always coincide with our vacation times. There may be limited facilities such as swimming pools, restaurants and shopping available in the hotel and the surrounding area during the low season. Necessary renovation and construction activities are also carried out during these times. Some hotels are a popular destination for groups due to lower rates in the early and late seasons. Rates for seasonal overlap are calculated on a pro-rata basis.
Many of our partners offer discounts at certain times of the year, for example 5 = 3: you travel 5 days and pay only 3. The offers usually refer to the accommodation price, in rare cases the discount also includes meals.
The official regulations to be complied with to contain the Corona virus, which can also change at short notice, have an impact on the course of your health or wellness trip. SpaDreams asks for your understanding in this regard. Due to the fact that the regulations to be observed differ greatly from region to region or can change depending on the new developments, we ask you to familiarize yourself with the local regulations before your departure. Our hotel partners will also be happy to provide you with local information.
Before the trip there are always many questions and around the booking, travel and travel arrangements. Often our customers ask very similar questions. We have therefore collected these and answered as many of them as we can in our FAQs. Take a look!