The Fit Reisen Quality Certificate

The title of Premium Partner symbolizes the special relationship of trust in partners we have chosen and serves our customers as an orientational yardstick for finding particularly high-quality services.

As Europe's leading health and wellness tour operator, SpaDreams focuses on continuously monitoring and improving the services we offer in order to provide our clients with exclusive products and an optimal travel experience - perfectly tailored to their needs, of course. To meet this standard, we need partner hotels that share this commitment and reflect the pursuit of perfection. Our Premium Quality Hotels have set themselves this standard and operate at the highest level in their excellent category. At the same time, the seal serves as motivation to constantly reinvent oneself, to remain innovative and to constantly exceed one's own expectations. In order to guarantee optimisation and innovation, the Quality Certificate is checked and awarded once a year.

Since 2015, the Fit Reisen Quality Certificate has been awarded according to fixed criteria and has established itself as a serious benchmark among our partner hotels and customers. It is of particular importance to us to put the customer's wishes in the foreground and to be able to reflect and highlight them even better from year to year.

On this page you can find out everything about the Fit Reisen Quality Certificate and how the testing process works, in which categories our Quality Certificates are awarded and which criteria are used to test our Premium Quality Hotels. Below you will also find independent customer reviews on our Premium Partner Hotels!

In order to objectively determine and award the quality of the services, SpaDreams has developed a two-stage testing process that awards the Fit Reisen Quality Certificate to the highest quality and best rated hotels. Here, too, a special focus is placed on the hotel guest himself. Our customers' evaluations of services are a decisive factor in the awarding of the Fit Reisen Quality Certificate in order to guarantee the credibility of the quality statement.

1. Analysis of the highest-quality hotels with outstanding services and health guidance according to a fixed test criteria and subsequent inclusion in the product catalogue
2. Evaluation by qualified travel experts and real customers: for the hotel to be awarded the Fit Reisen Quality Certificate, at least 4 out of 5 possible points must be awarded by real customers.

The criteria reviewed by our travel experts and clients were developed on the basis of the characteristics that a hotel must meet from the guests' point of view in order to be perceived as being of particularly high quality. These criteria can be divided into service and health factors and are as follows: